Careers
AICO is defined by Attitude, Innovation, Commitment, and Outstanding Service. If you think you’re a good fit for our team, get in touch!
WE'RE HIRING FOR THE FOLLOWING POSITIONS
AICO is seeking energetic, tech savvy, or recent graduates that are eager to start a new career path.
Ideal candidates are those individuals that can think outside the box, quick learners, enthusiastic, has a vivacious personality and is a
go-getter. No experience necessary; we will train!
We have several job openings in Purchasing, E-Commerce, and other depts. as well!
Please email resume to : hr@amini.com
Contact Person: Margarita Vasquez / Direct Line: 562.222.2444
One of the positions we are looking to fill is for our Int’l Purchasing dept. A candidate that speaks MANDARIN is preferable, but not required. Below are some of the responsibilities.
- Organizing and managing containers flow from overseas. Prepare and handle export documentation. Liaison and communications with overseas vendors.
- Review the shipping schedule prior the assigned ship date, issue adequate shipping instructions to freight carriers. Ability to multi-task. Order processing.
- Ocean freight rate comparison and negotiations with suppliers.
Benefits:
- 401(k) Retirement
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short/Long-Term Disability
- Vacation, Sick and Holiday time off
E-commerce Customer Service Representative
The E-Commerce Customer Service Representative will be responsible for customer service through emails, portals and phone calls, daily data entry and order fulfillment of our products.
Reports To
This person will report to the Director of E-commerce
Job Overview
The E-commerce Customer Service Representative will be responsible for the growth and success of Wayfair by way of turning all orders over within the allotted time frame, responding to all product related inquiries (tickets) in their portal, and overall making sure the account is in good standing. This person will be responsible for making sure content on Wayfair is always A+ and making corrections where needed to get the content to A+. This person will also handle 9 other internet retailer accounts and complete other E-commerce related tasks.
Responsibilities and Duties
- Retrieve and process daily orders (through portals or EDI)
- Resolve any order-related issues and escalations
- Report and make efforts to correct any discrepancies found on E-commerce websites.
- Run daily & monthly reports recapping Ecommerce sales
- Be liaison for web developers who build websites for some of our retailers
Qualifications
- E-Commerce: 2 years (Preferred)
- Data Entry: 1 year (Preferred)
- Customer Service: 5 years (Preferred)
- Must be detail oriented and highly organized.
- Experience and knowledge of furniture a plus.
- Ability to multi-task
- Ability to work quickly and efficiently in a fast-paced environment
- Must be self-managed
- Must take initiative
- Intermediate in Excel and Outlook
Benefits:
- 401(k) Retirement
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short/Long-Term Disability
- Vacation, Sick and Holiday time off
Customer Service Representative
An ideal candidate should possess strong Customer Service skills with 2 years of experience. Knowledge in MS Office applications (Excel, Word). Requires ongoing Communications with Customers throughout the day. Detail oriented, have strong organizational skills, and ability to work in a fast pace environment. A quick learner with a can-do attitude.Order Process Responsibilities:
- Enter orders, process, and ship out orders
- Check product availability against inventory
- Make sure all orders are handled promptly, and goods are shipped properly.
- Run weekly reports and manage back orders.
Customer Service Responsibilities:
- Answer calls and respond to emails from customers.
- Troubleshoot and resolve warranty issues.
- Provide Excellent Customer Service.
Requirements:
- Patience, a good attitude and willing to learn.
- Strong organizational skills.
- Be able to effectively multi-task and have the ability to work independently and purposefully.
- Ability to work well under pressure in a team environment and effectively communicate with team members.
- Strong communication skills, both verbal and written.
Benefits:
- 401(k) Retirement
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short/Long-Term Disability
- Vacation, Sick and Holiday time off
