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E-commerce Customer Service Representative
The E-Commerce Customer Service Representative will be responsible for customer service through emails, portals and phone calls, daily data entry and order fulfillment of our products.

Reports To
This person will report to the Director of E-commerce

Job Overview
The E-commerce Customer Service Representative will be responsible for the growth and success of Wayfair by way of turning all orders over within the allotted time frame, responding to all product related inquiries (tickets) in their portal, and overall making sure the account is in good standing. This person will be responsible for making sure content on Wayfair is always A+ and making corrections where needed to get the content to A+. This person will also handle 9 other internet retailer accounts and complete other E-commerce related tasks.

Responsibilities and Duties

  • Retrieve and process daily orders (through portals or EDI)
  • Resolve any order-related issues and escalations
  • Report and make efforts to correct any discrepancies found on E-commerce websites.
  • Run daily & monthly reports recapping Ecommerce sales
  • Be liaison for web developers who build websites for some of our retailers


  • E-Commerce: 2 years (Preferred)
  • Data Entry: 1 year (Preferred)
  • Customer Service: 5 years (Preferred)
  • Must be detail oriented and highly organized.
  • Experience and knowledge of furniture a plus.
  • Ability to multi-task
  • Ability to work quickly and efficiently in a fast-paced environment
  • Must be self-managed
  • Must take initiative
  • Intermediate in Excel and Outlook